![]() We finally received the merchandise in February 2021 which we relayed to the client that it was now in stock. Unfortunately, we were not provided clear timeframes so we could only relay estimated timeframes to the client. This included delays in shipment from vendor to port as well delays in release of merchandise from the port. ![]() I realize that late furniture deliveries are not unique, but I thought the *** should look into their very poor customer communication and alert consumers if they are having issues, since recent store closures have been in the news.ĭue to the impact of COVID and related restrictions, there was unexpected delays in the arrival of the merchandise from the vendor. I'm awaiting a response, although I'm not hopeful. I have told them if they don't deliver by February 28 (2.5 months after the quoted delivery time and 5.5 months since placing the order), I would cancel. (The reported port delay in the news has been 2-3 weeks.) The company does not answer its customer service number nor reply to emails sent to them. but have gotten no additional updates for five weeks. Since then, I've learned that the goods had shipped but were stuck in the Long Beach port delay. On December 30, they assigned a new rep ********** ******* to look after my order. They never answer their phone (I thought maybe they'd closed due to covid restrictions) and ****** was slow to respond to email. Communication with the store and original sales rep (****** ***** were very inconsistent. They told me the sofa was in stock but the four lounge chairs were on back order and would be delivered by December 15. I placed an order for an outdoor furniture set with ** ********* on September 17, 2020. It is nearly two months late, with no news from the store. BAD BAD BAD.įurniture ordered on 9/17/20 was supposed to be delivered on 12/15/20. HOW COULD THIS BE MY FAULT? And how can I expect to receive these stools now? I'm out the money and SO MUCH TIME. Now support is finally emailing me, but they're telling me that 15 other customers got their deliveries on the day I was suppose to get mine, so it must be my fault. They tell me they will reach out to HD Buttercup for me. I still can't get through to support, so I reach out to the manufacturer of the actual kitchen stools and ask them if I can get the stools from another vendor. I wait for the stools to come on the date/time recorded in the confirmation email. There's a phone number under the link you can call in case the link is broken, but the number is out of service. There's a link in the email you have to click to confirm the order confirmation (weird, but ok) and it's broken. I have an order confirmation in my email, so at least I know the stools are coming, right? WRONG. I looked up the HD Buttercup CEO and other higher-ups on Linkedin and tried to email them, but all the email addresses blocked my messages. ![]() When I explain my issue to *******, she laughs at me, tells me to call support, and hangs up. Again, I cannot get through to support, so ***** gave me the number of a girl named ******* who is apparently a manager. After the order was placed, she told me she couldn't help me, that I needed to talk to support. A girl named ***** who seems to work for HD Buttercup had been texting me, encouraging me to place my online order (I still don't know how she got my number). I must have called at least 5 times.no answer. When I called the support team for help, I got their voicemail. I did that, but then couldn't get ahold of the shipping team. I wanted to pick them up at the store, but they said you have to coordinate that *after* placing an online order and paying for the product. I ordered kitchen stools from this company last week. Charging a customer for an item they never received (nor was ever even in stock!) is not acceptable. Even so, this was extremely unprofessionally handled. I was never at any point refunded so I had to take it up with my credit card company and thankfully they did a chargeback. I had to be the one to ask what the status of my order was because they did not tell me themselves it was out of stock. The bottom line: I was charged for a rug that wasn't in stock. I also called numerous times and was assured by customer service I would be refunded and called for updates but this never happened. From that point, I emailed numerous times and received no response. I had already been charged for the rug so I asked when I could expect a refund on it. They asked if they could remove it and proceed with the rest of the order or cancel in which I responded that I would like to remove it and proceed. I reached out on 12/1 for an ETA and was told the rug was out of stock so I would not be able to purchase. I was told I would receive an email notification when the rug was ready for pickup but this never came. I purchased the Renoir Flint Rug on the ** Buttercup website on 11/24/23 for pickup.
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